Frequently Asked Questions

We have compiled a list of your most frequently asked questions. If the answer you are looking for is not below, please call our team on +44 7376 396 208, or email shop@kb-london.com and we’ll be happy to assist you.

1. How many products does K&B London have?

We have over 1300 products, a range of Interior Design Accessories, Furniture, Lighting and Gifts.

2. Where are your products sourced?

Our products are source from Europe (Great Britain, Poland, Romania, Portugal and Netherlands), Indonesia, India and China.

3. What is your minimum order?

There is no minimum order.

4. How long will my order take to be delivered?

We try to deliver to our customers as soon as possible. Our usual delivery time is 5 working days if we have items in stock (from the time the payment was made).

5. Can I track my order?

We will send you an email with your tracking number and details of the courier. 

6. The item I am looking for is discontinued?

I can’t find the product I am looking for. Has it been discontinued?
To be at the forefront of design led interiors we need to regularly update our products and design, which means that some items may become discontinued.
If you can’t find a product you’ve seen on the website previously it means it has been discontinued. If an item is out of stock but has not been discontinued it will appear on the website. You can still place this item on back-order - please contact us about estimated arrival date.

7. How will I know how much stock there is?

We have updated our website so next to each item you can see stock levels. Our stock on the website is only updated once per day. Alternatively call our sales office for further information.

8. What if some items are out of stock?

If an item is out of stock you can request that we email them when the product is back in stock. 

9. Will the items I’'ve ordered come ready made?

K&B London prides itself on the quality and design of its items. The vast majority are already assembled. Those which are not will be simple to assemble and will be delivered to you with simple, easy to follow instructions.

10. Where do you export to?

We export throughout the world. For further information please email shop@kb-london.com.

11. What is your returns policy?

Damages or discrepancies must be reported to our ‘office in 24 hours of receipt. Credits or replacements can only be made once photographic evidence or goods have been returned for inspection. Claims after this time will not be considered.

12. I need more information about the product I am looking at?

We hold extensive specs for every product we sell and we try to include as much information as possible on our website. However, if you need any further product information or have any questions please email us at shop@kb-london.com.

13. How often do you launch new product?

We have introduced monthly launches.

14. Are bulbs included with lighting?

No we do not include bulbs but the type and wattage are listed.  

15. Do you sell spare parts for all of your lines?

We do not sell spares parts.

16. Are your lanterns and planters suitable for outdoors?

They can be used outdoors but we recommend that you do not store them outside.

17. Why does the finish differ from my product to the online image?

We pride ourselves on working with a selection of artisan craftspeople around the world and so each piece we sell is made and finished by hand, so slight variances will occur from one piece to another which is labelled on each item.

I need more information about the product I’m looking at.
We hold extensive specs for every product we sell. If you require further product information or have questions relating to the spec of any products, please contact shop@kb-london.com.