Frequently Asked Questions

Below you will find answers to some of the most common questions about ordering from K&B London, product availability, delivery, payments, returns and product care. If you need any further information, our team will be happy to help.

Orders & Availability

Is there a minimum order value?

No. There is no minimum order value at K&B London.

How can I check whether a product is in stock?

Current availability is shown on the individual product page. If you need a product by a particular date, we recommend contacting our team before ordering so we can confirm the latest stock position and estimated delivery time.

Can I order an item that is currently out of stock?

Selected products may be available to order on a back-order basis. Estimated lead times vary by product and supplier, so please contact us if you would like confirmation before placing your order.

What happens if a product has been discontinued?

Our collection changes regularly and some products may be discontinued as new designs are introduced. If you can no longer find a product you previously viewed, please contact us and we will confirm whether it is still available or suggest a suitable alternative.

Delivery

How long will my order take to arrive?

Delivery times depend on product availability, location and the type of transport required. Many in-stock orders are delivered within approximately 5–7 working days, while larger, fragile or specially sourced pieces may require additional time.

For current delivery information, please visit our Delivery page.

Is UK delivery free?

We offer complimentary UK delivery unless otherwise stated for a particular product or delivery requirement. Larger furniture and fragile pieces may be delivered using a specialist transport service.

Can I track my order?

Where courier tracking is available, we will provide tracking details once your order has been dispatched. For specialist furniture deliveries, our team will provide relevant delivery information directly.

Do you deliver outside the UK?

International delivery may be available depending on the destination and the type of product ordered. Please contact our team before ordering if you require delivery outside the UK so we can confirm availability, cost and estimated transit time.

Payments

Which payment methods do you accept?

Available payment options may include Visa, Mastercard, American Express, Apple Pay, Google Pay and Klarna, subject to availability and eligibility at checkout.

For full details, please visit our Secure Payments page.

Is payment secure?

Yes. Electronic payments are processed through recognised payment providers, and the website uses SSL encryption to help protect information transmitted during checkout.

How does Klarna work?

Klarna may be available for eligible orders. The payment options offered to you are determined by Klarna and may depend on the order value, your location and Klarna's eligibility criteria. Available options will be shown during checkout.

Furniture & Product Information

Will my furniture arrive fully assembled?

This depends on the product. Some furniture is delivered fully assembled, while other pieces may require simple assembly. Please check the individual product description or contact us if you would like confirmation before ordering.

Can I request additional product information or photographs?

Yes. If you need further information about dimensions, materials, finishes, construction or colour, please contact our team. Where available, we can also provide additional photographs or product details.

Why can natural materials look different from the photographs?

Natural materials such as marble, stone, timber and leather can vary in colour, veining, grain and texture. These variations are part of the individual character of the material and mean that no two pieces are necessarily identical.

Are all K&B London products handmade?

No. Our collection includes products made using a variety of manufacturing methods. Some pieces may include hand-finished or handcrafted elements, while others are produced using different techniques. Please refer to the individual product description for specific material and construction information.

Are bulbs included with lighting?

Bulbs are not always included. The required bulb type and maximum wattage are normally listed in the individual product specification.

Can planters, lanterns and decorative accessories be used outdoors?

Only products specifically described as suitable for outdoor use should be used outdoors on a permanent basis. Materials and finishes vary, so please check the product specification or contact us before placing an item outside.

Returns & Damaged Items

What is your returns policy?

Return rights and procedures depend on the type of order and the applicable terms. Please visit our Returns & Refunds page for the latest information.

What should I do if my order arrives damaged?

Please contact us as soon as reasonably possible and provide photographs of the product, packaging and any visible transit damage. This helps us assess the issue and arrange the appropriate next step.

Where possible, please also retain the original packaging until the matter has been reviewed.

Interior Advice

Can you help me choose furniture or accessories for my room?

Yes. Our team can help with product selection, scale, proportions, materials and coordinating several pieces from the K&B London collection.

You can also send us photographs of your room and approximate dimensions. Visit our Interior Styling Advice page for more information.

Contact

How can I contact K&B London?

Telephone: +44 7376 396 208
Email: shop@kb-london.com
Or visit our Contact page.